Database Error | |
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Message: | Could not connect to server: mobilezencart13.db.7541429.hostedresource.com. |
MySQL Error: | php_network_getaddresses: getaddrinfo failed: Name or service not known |
Date: | Thursday, April 25, 2024 at 3:13:53 PM |
Script: | /support.php |
Database Error | |
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Message: | Could not open database: mobilezencart13. |
MySQL Error: | php_network_getaddresses: getaddrinfo failed: Name or service not known |
Date: | Thursday, April 25, 2024 at 3:13:53 PM |
Script: | /support.php |
Database Error | |
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Message: | MySQL Query fail: INSERT INTO `client_data` (`user_id`, `ip`, `referer`, `browser`, `browser_version`, `platform`, `pagefile`) VALUES (NULL, '', '', '', '', '', ''); |
MySQL Error: | php_network_getaddresses: getaddrinfo failed: Name or service not known |
Date: | Thursday, April 25, 2024 at 3:13:53 PM |
Script: | /support.php |
Database Error | |
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Message: | MySQL Query fail: SET time_zone = '-8:00' |
MySQL Error: | php_network_getaddresses: getaddrinfo failed: Name or service not known |
Date: | Thursday, April 25, 2024 at 3:13:53 PM |
Script: | /support.php |
We are aware some users are experienceing problems getting the installation of the premium version working.
Below you will find a list of commonly asked questions along with possible solutions
Please contact support if you still need help.
The installation directory is specific to your installation, but will be similar for most users.
By choosing to install the module yourself, we expect you know in which directory zencart is installed, but is often /cart/ , /store/ or /catalog/. In the case of the Basic and the Premium versions, this is the folder the files should be uploaded to.
If you've forgot or want to change you password you should remove both .htaccess and .htpasswd files from YOUR_STORE_FOLDER/zencart-mobile-install/. Then navigate to the folder with your browser and you will be prompted to create a new username and password.
The password protected area uses .htaccess and .htpasswd files to password protect the installation directory. If you cannot get past the password creation section you should check that the installation folder allows the installer to create files and that your server allows the use of .htpasswd files.
If you are having trouble with it and would like to manually upload the files you may upload your own .htaccess and .htpasswd files to the installation directory(YOUR_STORE_FOLDER/zencart-mobile-install/). This tool may be usefull if you would like to create your own.
Click here for a list of files included with Mobile ZenCart
To completely uninstall mobile zen cart you should remove all the files associated with Mobile ZenCart and replace any core files with default core files.
For a quick uninstall(not recommended), you must replace the core files that have been overwritten only.
Click here for a list of files included with Mobile ZenCart
Below you will find a list of all files required for Mobile ZenCart to work.
If you have the premium version, this list will also include all files in the YOUR_STORE_FOLDER/zencart-mobile-install/ directory.